Refund policy
Refund Policy
Last Updated: October 7, 2026
At TeslaSpot, we want you to feel confident with every purchase. If something is not right with your order, our support team is here to help.
We offer a 30-day return window for most eligible products, starting from the date your order is delivered.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should:
- be unused and in the same condition in which it was received;
- include all original parts, accessories, and packaging;
- include proof of purchase or your order number.
Please do not send a product back before contacting us. Returns sent without prior authorization may not be accepted.
How to Start a Return
To request a return, contact us at:
Email: support@teslaspot.com
Please include:
- your order number;
- the email address used for the order;
- the item you would like to return;
- the reason for the return;
- photos or video if the product arrived damaged, defective, or incorrect.
Once your return is approved, we will provide the appropriate return address and return instructions.
Do not send your return to the business address listed on our website unless our support team specifically instructs you to do so.
Return Shipping
If you are returning an item because you changed your mind, ordered the wrong version, or no longer want the product, return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.
If the product arrived damaged, defective, or incorrect, please contact us before returning it. After reviewing the issue, TeslaSpot will provide the appropriate resolution and, where applicable, cover the return shipping cost.
Original shipping charges, if any, are generally non-refundable unless required by law or the return results from an error on our part.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@teslaspot.com.
Please include your order number and clear photos or videos showing the issue so we can review the case quickly.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we approved your refund, please contact us at support@teslaspot.com.
Exchanges
The fastest way to receive another product or variant is usually to return the original item and place a new order after your return has been approved.
If you received the wrong item or your product arrived defective, contact us first so we can determine the most appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- customized or personalized products;
- products damaged through misuse or improper installation;
- products missing parts, accessories, or original packaging due to circumstances not caused by TeslaSpot;
- items specifically marked Final Sale, except where applicable law requires otherwise.
- gift cards and sale items
If you are unsure whether your product is eligible for return, contact us before sending it back.
Regional Variations & Your Statutory Rights
Your consumer rights may vary depending on your location. Nothing in this Refund Policy limits or overrides any mandatory rights available to you under applicable consumer protection laws.
🇬🇧 Customers in the United Kingdom
Under the Consumer Rights Act 2015, consumers generally have a short-term right to reject goods that are faulty, not as described, or otherwise fail to meet statutory requirements within 30 days, subject to the conditions set by law.
🇪🇺 Customers in the European Union
For most eligible online purchases, consumers generally have the right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions under EU law.
🇦🇺 Customers in Australia
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL). Depending on the circumstances, consumers may be entitled to a repair, replacement, refund, or other remedy if a product fails to meet those guarantees.
🇰🇷 Customers in South Korea
Under South Korea’s Act on Consumer Protection in Electronic Commerce, consumers generally have the right to cancel an eligible online purchase within 7 days, subject to statutory exceptions and conditions.
🇺🇸 🇨🇦 Customers in the USA & Canada
TeslaSpot provides its 30-day return policy to customers in the United States and Canada. Additional consumer rights may apply depending on your state, province, or territory.
Frequently Asked Questions
Who pays for return shipping?
For standard returns, such as a change of mind or ordering the wrong product, the customer is generally responsible for return shipping.
For verified damaged, defective, or incorrect items, we will work with you on the appropriate solution and cover return costs where applicable.
Where do I send my return?
Please do not send a return before contacting us.
After your return request is approved, our support team will provide the correct return address and instructions.
Can I return an installed product?
Products should normally be returned unused and in their original condition. If you discovered a defect only after installation or use, contact us with photos or video and we will review the situation individually.
How long does a refund take?
After we receive and approve your return, we aim to process your refund within 10 business days. Your payment provider may take additional time to post the refund.
Can I exchange an item for another Tesla model?
Contact us at support@teslaspot.com. If you ordered the wrong model or variant, we will explain the available return or replacement options.
Need Help?
Our support team is here to assist with returns, refunds, product compatibility, damaged orders, and other questions.
Email: support@teslaspot.com
Phone: +1 (718) 909-7742
Support: Available 24/7 ❤️